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How can I return my product?

Step 1: Log your return request

  1. Option 1: Go to my account - create your return and youre done!
  2. Option 2: Call our customer care at 0700 000 990, 0711 011 011 or customercare@jumia.co.ke to create your return.

Step 2: Pack your product

  • Pack your product according to the return conditions.
  • Include all tags, accessories or free gifts you received

Step 3: Return your product

  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off: Please drop your package at the chosen place following the given instructions (no shipping charges will apply).

Click here to find out more

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