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What should I do if I want to exchange a product and it is either sold out or not available?

You will have to return your product, within the 7 days after the delivery, and place a new order when it becomes available again. Please do not hesite to contact our Customer Service Call Center at 0700 000 990, 0711 011 011 or customercare@jumia.co.ke, who will offer the closest available substitute of the product to you.

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