I have requested for my product to be returned. What happens now?

For returns within Nairobi once your return or replacement is accepted, well schedule for it to be picked up from your address.

Requests received before 10am will be picked up on the same day or the next business day.
Requests received after 10am will be picked up on the following two next business days.

For returns outside these areas, you will have to drop-off the item at a one of the service center of our logistics partner. We will send you a tracking number via SMS after the pickup has been arranged. We will immediately initiate your replacement or refund when we have received your package and it has passed our Quality Evaluation. Once your item has been retrieved, expect an overall duration of 10 days to receive your refund, if the return is matching the returns conditions

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