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What should I do if my order is verified but not delivered for a long time?

You can stay up to date with the status of your order at all times on https://tracking.jumia.co.ke/package/tracking. If you did not receive information about the shipment of your order while the promised delivery leadtime has passed, or if you have any doubt, do not hesitate to contact our Customer Service Call Center at 0700 000 990, 0711 011 011 or customercare@jumia.co.ke.

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