- I have a complaint about the delivery rider who came to deliver my order. What should I do?
- What is Jumia Services?
- My parcel has been reported missing. What now?
- Does Jumia deliver internationally?
- Can I pick up my item instead of having it delivered?
- Which locations do you accept Cash on Delivery?
- Does Jumia deliver outside Nairobi?
- Can my parcel be delivered to an office address?
- I ordered multiple items but I have received only one item so far. Whats going on?
- Why do estimated delivery times vary for some sellers?
- What are delivery charges?
- Will somebody contact me before delivering the package to my location?Will somebody contact me before delivering the package to my location?
- I missed my delivery. What happens now?
- I found the package open and the product seal broken on delivery. What should I do?
- Can I change my shipping address after I have placed my order?
- How can I track my order?
- How long does it take to receive my product?